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According to 73% of senior marketers surveyed by the CMO Council, customer experience is critical to their own professional success and to the ongoing success of the business. Stay on top of best practices, resources and peer-powered best practices to stay ahead of the experience curve.

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Program: Elevate What Consumers Appreciate

The market for major household appliances in 2016 is $23.9 billion, and is expected to reach $27.1 billion by 2020. 

Home Improvement Research Institute

It is projected that retail sales of the Lawn & Garden (L&G) supplies market will increase by a CAGR of 3% to reach $6.6 billion in 2019.

Statista

The shipments of these major home appliances in the U.S. are forecast to reach the highest figure to date in 2016, when 75.5 million units are projected to be shipped in the country.

Statista

Shipments of major kitchen and laundry appliances in the U.S. are forecast to grow from around 52 million units in 2012 to nearly 65 million by
2017.

Statista

Wireless speakers posted 32% volume growth in 2016 as the technology continued to find its way into more US homes.

Euromonitor International

The market for household appliances is expected to generate nearly $590 billion in revenues by 2020.

Statistica

Shipments worldwide for household appliances are projected to increase from 583 million units in 2013 to 700 million units by 2017.

Statistica

Demand for power tools is projected to increase at a compound annual growth rate (CAGR) of over 5% to $36.2 billion in 2020 and $46.5 billion in 2025. 

Future Market Insights

Approximately 200 million units of electric power tools were sold globally in 2015, a significant lead over 88 million pneumatic power tools.

Future Market Insights

48% of global consumers don’t believe most brands take action on customer feedback.

Customer Think

67% of global consumers across all age groups expect brands to respond within 24 hours to their customer service questions, complaints or praise on social media.

Customer Think

91% of unhappy customers will not return to purchase products.

Userlike

The market for major household appliances in 2016 is $23.9 billion, and is expected to reach $27.1 billion by 2020.

J.D. Power

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