Mobile technology and the advent of tablets and smartphones have transformed whole industries and are changing customer behavior in ways that impact marketers around the globe. More than just another channel, mobile is digital and social at the same time. It’s making the quest for marketers to stay in sync with the customer journey infinitely more complex and nuanced as the digitally empowered customer now has new expectations for a fully connected, mobile, personalized and relevant experience.
During this study, the CMO Council explored the changes in customers’ mobile behavior, the pulse of the market, the definition of a mobile-first strategy, how analytics are being leveraged for mobile, how brands are measuring mobile success and more. The final white paper includes findings from an online quantitative survey and will be followed by a separate content piece featuring qualitative insights from brands leading in mobile. A complimentary infographic is also available, and five video interviews will also be released soon to feature best practices in mobile from Dunkin' Brands, Hershey's, Cisco and more.