A CMO Council Strategic Interest Group

CMO Council SAP

MEDIA COVERAGE

Jul 2017
Customer Service Beats Omnichannel Perfection, CMO Council Study Reveals - Marketing Interactive

Jul 2017
The CMO Council’s Latest Research Reveals Customers Will Abandon Bad Brand Experiences - BrandChannel

Jul 2017
Consumers Will Abandon Brands That Don't Provide a Flawless Customer Experience - BizCommunity

Jul 2017
People’s Most Important Customer Experience Attribute Isn’t Changing - Marketing Charts

Jul 2017
Help! Customers Value Service Above All Else - MediaPost

Jul 2017
Study: Experience a Must for Customers - BizReport

Jul 2017
Survey: Fast Response Times Critical to Customer Experience and Brand Loyalty - Chain Store Age

Jul 2017
Could ‘Flawless’ Consumer Experience Build Brand Love? - Radio+Television Business Review

Jul 2017
Consumers Want Control of the Brand Experience - MediaPost

Jul 2017
CMO Study Reveals Consumers Express Low Tolerance for Brands With Flawed CX - Media Update

Jul 2017
Could Flawless Consumer Experience Build Brand Love? - AudioStream

Jul 2017
Consumers Want Control of the Brand Experience - Business AM

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