RELEVANT REPORT

Mastering Adaptive Customer Engagements
How customer-centric is your organization? Better yet, how customer-centric do your customers believe your organization is? The answers may surprise you. MORE >
How customer-centric is your organization? Better yet, how customer-centric do your customers believe your organization is? The answers may surprise you. MORE >
Mar 2016 Leveraging Techonology to Improve Customer Experience and Marketing and Sales - CIOReview.com
99 percent of companies believe achieving a single customer view is important to their business, but only 24 percent believe they have achieved it today. *
86 percent of senior-level marketers say that it’s absolutely critical or very important to create a cohesive customer journey. *
Research shows that 55 percent of consumers are willing to pay more for a guaranteed good experience. *
86 percent of consumers are willing to pay more for an upgraded experience. *