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Resources
With more than $1.5 trillion spent on marketing and communications worldwide, there are significant incentives for service providers to take a hard look at all facets of customer experience in order to optimize acquisition, retention, satisfaction, and revenue generation.
Facts & Figures
The number of GSM handsets made in India is expected to rise from 72 million in 2008 to 100 million by 2010.
Books
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company · Joseph Michelli
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News & Events
Especially in this economy, customer service matters articles »
Facts & Figures
Total revenue for the telecommunications industry grew by around 10% in 2008 to reach over $1.1 trillion. statistics »
Advisory Board
A global think tank of concerned marketers and key industry expertsboard »