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With more than $1.5 trillion spent on marketing and communications worldwide, there are significant incentives for service providers to take a hard look at all facets of customer experience in order to optimize acquisition, retention, satisfaction, and revenue generation.

Facts & Figures

Among those who share their brand experiences through social media, at least 41 percent say they do so to receive discounts.

Events
02.06.12 - 02.06.12 · MoMo Kampala: Research & Ideation to Design · Uganda





Variance in the Tech Experience
NEW REPORT
Variance in the Tech Experience
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News & Events
Especially in this economy, customer service matters articles »

Facts & Figures
Total revenue for the telecommunications industry grew by around 10% in 2008 to reach over $1.1 trillion. statistics »

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