 |
 Join our growing community and engage in coversation with leading industry experts, professors and authors. Become a member today » |
 |
Resources
With more than $1.5 trillion spent on marketing and communications worldwide, there are significant incentives for service providers to take a hard look at all facets of customer experience in order to optimize acquisition, retention, satisfaction, and revenue generation.
Articles
08.06.10 · The Top 5 Consumer Complaints About Satellite TV Providers · Chris Morran, The ConsumeristFacts & Figures
Brazil, Russia, China and India were estimated to account for nearly 1.2 billion mobile subscribers in 2008 (MEF, 2009)
White Papers
Turning Customer Interactions into Money: Using Predictive Analytics to Achieve Stellar ROI
Books
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company · Joseph Michelli
Events
 |
News & Events
Especially in this economy, customer service matters articles »
Facts & Figures
Total revenue for the telecommunications industry grew by around 10% in 2008 to reach over $1.1 trillion. statistics »
Advisory Board
A global think tank of concerned marketers and key industry expertsboard »