PROGRAM ELEMENTS & CONTENT

RELEVANT INFOGRAPHIC

 

PROGRAM RESOURCES

CEB-Icons CEB-Icons CEB-Icons

NEWS AND ARTICLES READ MORE

Mar 2016 Leveraging Techonology to Improve Customer Experience and Marketing and Sales – CIOReview.com

Jan 2016 How Transparency Improves The Customer Experience – Forbes

Feb 2017 6 Social Commerce Trends You Absolutely Must Know – FloShip

FACTS LEARN MORE

99 percent of companies believe achieving a single customer view is important to their business, but only 24 percent believe they have achieved it today.  *

86 percent of consumers are willing to pay more for an upgraded experience.  *

Customer frustration leads to the following: 13 percent tell 15 or more people if they’re unhappy. Conversely, 72 percent of consumers will share a positive experience with 6 or more people.  *

Fifty-eight percent of consumers will never use a company again after a negative experience.  *