Today’s digitally dependent consumers are increasingly overwhelmed and upset with technical glitches and problems in their daily lives. The source of their pain: frustrating, complex computers and devices, technical failures, viral infections, and long waits to resolve support issues that disrupt the flow of their work and personal lives. While the threats and complications with computers are on the rise, customer technical support has not kept pace to address the needs of a growing population of computer users that are highly dependent upon their device as part of their daily lives. The industry study – Combating Computer Stress Syndrome: Barriers and Best Practices in Tech Support, analyzes the results of a poll of more than 1,000 consumers in North America on the forces and factors at work with the different approaches to solving an expanding set of computer complexities. The report captures quantitative data on the experiences and attitudes of consumers as well as a snapshot of intimate conversations on challenges and best practices with support-related executives at popular communications service providers and computer device manufacturers.

Please fill out the form below to access the report.

First Name:		Last Name:
Job Title:		Company:
Email:		Phone:
City:		State/Province:
Country:
If you are not a CMO Council member, qualified senior marketers are eligible to join at no cost. Yes, I'm interested in membership
Verification code Please enter the code shown below. This helps us prevent automate registrations. Verification code is case sensitive.
All fields are required.