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Faculty

The Customer Experience Board Faculty includes key industry experts, professors and authors from the field of customer experience management.


Lou Carbone - Founder and Chief Experience Officer, Experience Engineering; and Author, Clued In: How to Keep Customers Coming Back Again & Again
Lou has been a leader in the experience management revolution for over two decades. His writings on the subject have appeared in business magazines an… more »
Shep Hyken - Author, Moments of Magic and The Loyal Customer
Shep Hyken, CSP, CPAE is a speaker and author who works with companies and organizations who want to build loyal relationships with their customers an… more »
Peter C. Honebein, Ph.D. - PhD, Author, Creating Do-It-Yourself Customers and Strategies for Effective Customer Education
Peter C. Honebein, Ph.D. is author of Creating Do-It-Yourself Customers and Strategies for Customer Education, founder of Customer Performance Group, … more »
Richard Lee - Founcer and Principal, High-Yield Methods
Dick Lee is founder and principal of St. Paul, Minnesota-based High-Yield Methods, a boutique consulting firm focused on helping clients achieve exter… more »
James G. Maxham III - Associate Professor of Commerce, University of Virginia
James G. Maxham, III is an Associate Professor of Commerce at the McIntire School of Commerce, University of Virginia. (BusinessWeek ranks the Univers… more »
Joseph Michelli, Ph.D. - Chief Experience Officer, The Michelli Experience
Joseph A. Michelli, Ph.D., is an internationally sought-after speaker, author, and organizational consultant who has been described as “catching wha… more »
Adrian Payne - Professor of Marketing, University of New South Wales, and Visiting Professor of Marketing, Cranfield School of Management, Cranfield University
Professor Adrian Payne has practical experience in marketing, market research, corporate planning and general management. His previous appointments in… more »
Constance Porter, Ph.D. - Assistant Professor of Marketing, Mendoza College of Business, University of Notre Dame
Constance Porter is Assistant Professor of Marketing at Mendoza College of Business, University of Notre Dame. She earned a B.S.E. from the Wharton Sc… more »
Bernhard Schindlholzer - Founder & Editor, Customer Experience Labs
Bernhard Schindlholzer is research associate at the University of St. Gallen in Switzerland and founder of the Customer Experience Labs, an interdisci… more »
Michael R. Solomon, Ph.D - Professor of Marketing and Director of the Center for Consumer Research, Haub School of Business at Saint Joseph's University
Michael R. Solomon, Ph.D. is Professor of Marketing and Director of the Center for Consumer Research in the Haub School of Business at Saint Joseph's … more »
Nick Vaglio - Executive Vice President, MarketMatch
Nick Vaglio, CFMP is the co-author of the highly acclaimed book, Shift Happens: The New Age of Bank Marketing. He is Executive Vice President of Marke… more »
Darrel Rhea - CEO, Cheskin Added Value
Darrel Rhea, CEO of Cheskin, has spent the last 25 years working on the front lines of innovation with the world's top corporations -- helping them un… more »
Ian F. Chapman-Banks - Senior Vice President, Worldwide Sales and Marketing, Chartered Semiconductor Manufacturing

Ian Chapman-Banks is senior vice president of worldwide sales and marketing at Chartered Semiconductor Manufacturing (Nasdaq: CHRT and SGX-ST: CHA… more »

Chip R. Bell - Senior Partner; Author of Author of Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkable Customer Service and 17 other titles, Chip Bell Group

Chip Bell is a senior partner with The Chip Bell Group and manages their office near Dallas, Texas. Prior to starting CBG in 1980, he was Director … more »

Raymond Gerber - VP and CTO, Chordiant Software, Inc

Raymond Gerber joined Chordiant in April 2008 and as the Chief Technology Officer is responsible for the Office of the CTO, Worldwide pre-sales, an… more »

Will Hodgman - Executive Vice President for International, comScore, Inc.
Will Hodgman is a veteran marketer and a successful entrepreneur. Will's career spans global advertising, marketing, media and measurement. He has fou… more »
Jeanne Bliss - President, Customer Bliss
As President of Customer Bliss, Jeanne coaches business leaders on how to differentiate themselves in the marketplace by delivering a customer experie… more »
Charles H. Patti, PhD - James M. Cox Professor of Customer Experience Management, Daniels College of Business/University of Denver

Charles (Chuck) Patti, Ph.D., is the James M. Cox Endowed Professor of Customer Experience Management and Director of the IMC… more »

Stephen Denny - Consultant and Founder, Denny Marketing

Denny Marketing helps clients define their brand positioning, develop robust messaging strategies, drive demand and fully engage their channels. Pr… more »

Sampson Lee - Founder, G-CEM

Sampson Lee, the founder of G-CEM, has invented three U.S. patent-pending customer experience management methods. Lee’s three methods combine… more »

Dan Steinbock - Research Director of International Business , India, China and American Institute

Dr Steinbock consults on issues of international business and international relations among the most advanced economies (U.S., Western Europe, Jap… more »

James Kendrick - Founding Editor, jkOnTheRun
James Kendrick has been using mobile devices since they weighed 30 pounds and shares his insights daily on mobile technology at jkOnTheRun. James is t… more »
John R. Patterson - Founder & President, Progressive Insights, Inc.

John is founder and President of Progressive Insights a member of the Chip Bell Group. He has over 20 years of executive leadership experience in t… more »

Mickey Brazeal - Professor of Marketing Communications , Roosevelt University
Mickey Brazeal is a professor of marketing communications at Roosevelt University and author of RFID: Improving the Customer Experience.… more »
Shaun Smith - Senior Partner, smith+co
Over the last decade, Shaun has been a key catalyst in expanding management focus from the tactical issues of customer service to the much wider and s… more »
Mohit Agrawal - Telecom Professional - Blogger, TelecomCircle.com

Mohit is a telecom professional with rich experience of over 12 years. His expertise is in the area of strategy and planning and his work experienc… more »

Peter Clark - Co-editor, The Wise Marketer

Peter Clark is the co-editor of The Wise Marketer and co-author of The Loyalty Guide. Clark is also a loyalty systems specialist with over 15 years… more »




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