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Facts & Figures

With more than $1.5 trillion spent on marketing and communications worldwide, there are significant incentives for service providers to take a hard look at all facets of customer experience in order to optimize acquisition, retention, satisfaction, and revenue generation. Nowhere is that more critical than the technology-driven, interconnected communications services market, where every part of the industry ecosystem (device manufacturers, network equipment providers, ISVs, firmware enablers, component suppliers, carriers, and channels) have to be unified and aligned to deliver on brand promises and user experiences.

Business Performance Indicators

35 percent of respondents to a recent Telesoft survey plan to reduce spending on telecom and infrastructure services, while only 16 percent will increase spending in these areas. The other respondents have either not determined a 2010 budget (19 percent) or plan to spend the same as they did in 2009 (30 percent).

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In 2008, worldwide telecommunications industry revenues surpasses $3.8 trillion (Plunkett Research Telecommunications Statistics, 2009)

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Mobile money has the potential to deliver up to US$5 billion in direct revenues for mobile operators by 2012, on the basis that up to 364 million unbanked customers will have adopted mobile money services in that timeframe (Mobile Money Market Sizing Study, 2009)

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Mobile money user ARPU is 74 percent higher than non-user ARPU (Mobile Money Market Sizing Study, 2009)

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Accenture research has found that telecom operators worldwide, on average, lose at least 1-2 percent of their revenue because of operational shortcomings. Even though it may not sound like a high rate of ineffectiveness, it can translate into millions of dollars per year. source »
According to a report published by Wireless Week, phone usage is set to escalate to an average of 20-30% annually until 2010 source »
Despite the current worldwide economic downturn, telecom capital expenditure (capex) will begin to grow again in 2010, fueled by increased government spending and by expansion of service offerings into new markets, according to the latest report from Light Reading Inside source »
Global broadband subscribers will grow to 622.7 million by 2011, more than double the 270.4 million in 2006. (iSuppli Corp)
Telecom sales will grow in 2010 by 1.2 % to $3.86 trillion. source »
Telecom sales will grow to 6.4% in 2011 and 7.9% in 2012. source »
The U.S.-based Telecommunications Industry Association forecasts that global telecom revenue will fall 3.1% this year. source »
The worldwide IPTV Service Revenue is forecasted to reach U.S $38 billion in the year 2009, while the worldwide IPTV subscribers are forecasted to reach 53 million in the year 2009. source »
Total revenue for the telecommunications industry grew by around 10% in 2008 to reach over $1.1 trillion. Growth in 2009 will continue to be underpinned by broadband uptake and wireless data revenues. (USA Telecoms, Wireless, Broadband and Forecast)
U.S. Telecom companies revenue will fall 5.5% in 2009. source »



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