Customer Experience Board

Bharathwaj Vasudevan - Chief Marketing Officer, 24/7 Customer

Bharath is experienced in the IT outsourcing (ITO), Business Process Outsourcing (BPO) and manufacturing industries. He is responsible for all aspects… more »

Herbert Mittemayr - CMO Mobile Broadcast, Alcatel-Lucent

Herbert Mittermayr is Director for Strategy and Innovation in the Mobile Solutions Division of Alcatel's Mobile Communication Group. Herbert has more … more »

Cor Dubois - Vice President. Corporate Marketing Organization, Alcatel-Lucent

Mr. Dubois leads the Alcatel-Lucent Business Critical Communications Top Marketing Program. This strategic priority program focuses on the telecommuni… more »

Houston Spencer - Chief Marketing Officer, Alcatel-Lucent UK & Ireland

Both Houston's personal and professional backgrounds have prepared him to thrive in a telecoms industry in the midst of dramatic transformation. Born … more »

Douglas Campbell - Vice President, AMA TechTel

Douglas Campbell is Vice President of AMA TechTel; one of the largest regional CLEC's and WISPs using both unlicensed and licensed devices to bring br… more »

John Burbank - CMO, AOL

John Burbank serves as Chief Marketing Officer for AOL. At AOL John is responsible for conceptualizing, developing and executing the company's marketi… more »

Paul Neary - Global Segment Marketing Director , AT&T

Paul Neary - Global Segment Marketing Director, AT&T Business … more »

June Chan - Regional Marketing Director, AT&T Asia Pacific Group

June Chan, Regional Marketing Director, is responsible for overseeing the entire marketing function in the 13 Asia Pacific markets. June leads a regio… more »

Vance Williams LaVelle - Global Chief Marketing Officer, Avaya

At SIRIUS Satellite Radio, Vance led customer marketing, sales, and service driving subscriber and revenue growth. Concurrent with Vance's leadership … more »

Kent Huffman - Chief Marketing Officer, BearCom

Kent Huffman is an accomplished marketing executive and the father of Systemic Marketing, an empirical, best practices-based model for business-to-bu… more »

David Leichner - Chief Marketing Officer, BluePhoenix

David Leichner is an industry veteran with significant experience in systems development and enterprise software both as a customer as well as from th… more »

Danielle Dimatteo - Director, Customer Acquisition and Retention, Boingo Wireless

As Director of Customer Acquisition and Retention, Danielle DiMatteo leads the consumer marketing efforts at Boingo Wireless. Her responsibilities enc… more »

Kelly Owens St. Julian - Vice President of Customer Management, Boost Mobile

As Vice President of Customer Management, Kelly Owens St. Julian leads Boost Mobile's efforts to improve the customer experience across all touch poin… more »

Brian Sullivan - Managing Director, Customer Group, BSkyB

Brian Sullivan is Managing Director of Sky's Customer Group. In this role he has responsibility for marketing and sales across all routes to market, c… more »

Andrew Campling - General Manager, London and South East England, BT Group

Andrew is the General Manager for London and South East England within BT's UK Regions team, responsible for developing and maintaining effective exte… more »

Mark Quartermaine - Managing Director, BT Public Sector

Mark Quartermaine is managing director of BT Public Sector, the part of BT Global Services that helps public sector bodies across the UK achieve netwo… more »

Simon Camerer - Group Executive Head of Marketing and Commercial Sales, Cell C

Simon Camerer joined Cell C (Pty) Ltd in March 2004, he currently serves as the company’s Group Executive Head of Marketing and Commercial Sales… more »

Amanda Jobbins - Vice President of Technology and Corporate Marketing, European Markets, Cisco

Amanda Jobbins is renowned CMO in the technology industry having worked in senior marketing leadership roles for major technology companies in both th… more »

John Doyle - Director Emerging Market Develpoment, Cisco Systems

John is has held a variety of senior roles in the networking and communications industry for over 20 years. He is currently responsible… more »

Llew Claasen - Vice President, Online Marketing and Products, Clickatell

Llew is the VP – Online Marketing & Products at Clickatell.com, a mobile network aggregator covering over 750 mobile networks in more than 2… more »

Detlef Spang - Managing Director, Sales & Marketing, Colt Telecommunications

Detlef Spang was appointed managing director of Major Enterprise Division in November 2008. Prior to this, he was MD UK, and was first appointed to th… more »

Ken Man - Corporate Marketing Director, Comba Telecom

As Corporate Marketing Director, Ken Man leads Comba Telecom’s overall marketing efforts across the globe as it expands its presence. Ken leads a m… more »

Debbie Jo Severin - Vice President of Marketing, Covad Communications

Debbie Jo Severin, Chief Marketing Officer and Vice President of Marketing, is responsible for 8x8's marketing strategies and operations, driving awar… more »

David J. Moore - VP of Business Development & Marketing, D&E Communications

David J. Moore has served as Vice President of Business Development and Marketing for D&E Communications since July of 2007. Mr. Moore is respon… more »

Robert Kämper - Senior Vice President Marketing Operations T-Home, Deutsche Telekom

As Senior Vice President of Marketing Operations at T-Home (Deutsche Telekom AG), Robert Kämper is responsible for the cost management of the div… more »

Alexandra Ho - Vice President, Corporate Marketing, DOCOMO interTouch

Alexandra is a global executive and has worked in multinational corporations in a number of portfolios ranging from business development, carrier rela… more »

Craig Forman - Chief Product Officer, Earthlink

Craig Forman is chief product officer. In this role, Forman oversees more than $1.2 billion in annual revenue and is responsible for the Access, Peopl… more »

Francis Adanza - VP of Marketing & Alliances, eMOBUS

Francis offers an energetic perspective in his role at eMOBUS. Since joining the company in 2008, he has helped develop and implement the marketing st… more »

Patrick Mork - VP Marketing, GetJar

Patrick joined GetJar in 2008 as VP marketing and member of the executive team. His primary role at GetJar is to develop the company’s ove… more »

David Wray - Co-Founder and COO , Global Digital Broadcast

David Wray is co-founder and COO of internationally leading IPTV specialist, Global Digital Broadcast (GDB) and has extensive experience in this field… more »

Ricardo Sanfelice de Souza - Marketing & Products Director, GVT

Ricardo Sanfelice is an executive with over 12 years of broad experience in the Telecom and Internet industries deploying technical, business and mark… more »

Katherine Durham - Vice President of Marketing, Imaging & Printing Group, Americas, Hewlett-Packard Company

Katherine Durham is the Vice President of Marketing for the Imaging and Printing Group, Americas. In this role she is responsible for building t… more »

John Frieslaar - CTO Key Accounts, Huawei Technologies (UK) CTO Office

John is currently working as CTO for Key Accounts at Huawei Technologies, with 29 years experience in global voice and data. His experience covers ope… more »

Toni Lee Rudnicki - Chief Marketing Officer, iDirect Technologies, Inc.

Ms. Rudnicki joined iDirect in September 2006 as Chief Marketing Officer and manages all global marketing activities. Previously, Ms. Rudnicki was the… more »

Paul Hartley - CMO, LGR Telecommunications Inc.

As CMO for LGR Telecommunications Inc, Paul Hartley is responsible for the global marketing and sales strategies of the organization, with a specific … more »

Annica Kreider - Vice President of Marketing , McAlister's Deli

Annica Kreider is Vice President of Marketing for McAlister’s Deli where she is responsible for overseeing all the marketing activities of their… more »

Massimo Sangiovanni - Marketing Director, EMEA & Latin America, Motorola

Massimo Sangiovanni is EMEA and Latin America Marketing Director at Motorola for the Network & Enterprise Business. Motorola is a leading company … more »

Stan Kurtas - Vice President, Marketing, MTS Allstream

Stan Kurtas is the Vice-President of Marketing, Consumer Markets division, MTS Allstream Inc. In this role, he is accountable for the marketing and pr… more »

Lisa Joy Rosner - Chief Marketing Officer, NetBase

Lisa Joy Rosner is the CMO at NetBase, the Insight Discovery company that is changing the way people search. With over 18 years of experience la… more »

Michelle Batt - Director, Customer Lifecycle Management, NII Holdings, Inc. (formerly Nextel International) Reston, VA

Michelle Batt is a bi-lingual - Spanish/English- Marketing and Operations leader with expertise in the development, implementation and measurement of … more »

Amanda Houlihan - Marketing Leader, Enterprise, ANZ & Emerging Markets, Nortel

Amanda Houlihan has had more than 17 years Marketing experience. Currently Amanda is the Head of Enterprise Marketing Asia, Middle East and Africa wit… more »

Javier de Paz - Chief Marketing Officer, ONO

Javier de Paz is currently Ono Chief Marketing Officer. Mr. De Paz joined ONO in February 2008 from Roland Berger Strategy Consultants, where he … more »

Michael Manzo - Chief Marketing Officer, OPENET

As Chief Marketing Officer, Michael Manzo oversees all aspects of marketing and product management. Prior to joining Openet in July 2006, Michael work… more »

Barbara Krafte - Vice President Global Marketing , Oxy Systems, Inc.

Barbara Krafte has spent her career growing consumer and B2B companies through breakout marketing focused on the customer experience. Highly reg… more »

John Chapman - Senior Vice President of Marketing, PAETEC

John Chapman serves as Senior Vice President of Marketing for PAETEC. In this role he oversees corporate strategy, marketing, product management/devel… more »

Keao Caindec - Entrepreneur in Residence, Panorama Capital

Mr. Caindec is an Entrepreneur in Residence at Panorama where he advises portfolio companies and develops technology investment strategies. Prior to P… more »

Chris Yeh - VP Marketing , PBworks

Chris Yeh has been building Internet businesses since 1995. He is the VP Marketing for PBworks, the world's leading provider of hosted collaboration s… more »

Andrew Osterday - Director of Product Marketing , Premiere Global Services

A native of Arizona and a graduate of University of North Carolina at Chapel Hill, Andrew is the Director of Product Marketing at Premiere Global Serv… more »

Cindy Humphrey - Vice President of Marketing , Qwest Business Markets Group

Cindy Humphrey, a seasoned professional with 24 years of experience in the telecommunications industry, serves as vice president of marketing for the… more »

Noah Chancellor - Senior Advisor, Saudi Telecom Company

Noah is currently working as a Senior Advisor to Saudi Telecom (PSTN, Mobile, Data & Internet services portfolio) for last 5 years, based in Riyad… more »

Jerry Adriano - Vice President of Customer Experience and Churn Root Cause, Sprint

Jerry Adriano is responsible for dramatically improving the customer lifecycle experience so that customers choose to stay with Sprint. Prior to assum… more »

Janet Roberts - Senior Vice President, Corporate Communications and Marketing, Syniverse

Janet Roberts was named vice president of corporate communications and marketing in September 2006. Ms. Roberts came to Syniverse from Telcordia Techn… more »

Thomas Spreitzer - Chief Marketing Officer, T-Systems

Mr. Spreitzer graduated with a degree in International Management at the FH University of Augsburg (Germany) and the University of Modena (Italy). He … more »

Lloyd Mathias - President & Chief Marketing Officer , Tata Teleservices Limited

Lloyd Mathias is President & Chief Marketing Officer of Tata Teleservices. He heads Marketing, Product Management, Business Development & Alli… more »

Burak Ozan - VP Marketing and Strategy, Tel3

Burak Ozan currently leads Tel3 – an innovative International calling service platform - guides the communication strategy with customers along … more »

Kent Hellebust - Chief Marketing Officer, Telanetix Corporation

Mr. Hellebust is the Chief Marketing Officer of Telanetix Corporation. Telanetix has a Voice Division, marketing business voice solutions under the Ac… more »

Jeremy Foy - Channel Management, Tellabs

Jeremy L. Foy is a seasoned professional with significant experience in both start-up and Fortune 500 environments. Jeremy has acquired successful man… more »

Anna Fieler - VP of Marketing , Tiny Prints

Anna Fieler is the VP of Marketing for Tiny Prints, a top 500 internet retailer and parent to two leading social stationery brands “Tiny Prints&… more »

Andrew Hanna - Senior Advisor, International Market Development, TRA Bahrain

Mr. Hanna has over 18 years of experience in the global Telecoms & ICT industry gained in various international competitive markets. He is c… more »

Graham Taylor - Senior Vice President of Marketing, TW Telecom

Graham Taylor was appointed Senior Vice President of Sales and Marketing for TW Telecom in 2006. Mr. Taylor is responsible for the sales organiza… more »

Alan D. Ferber - Vice President, Sales Operations and Chief Marketing Officer, U.S. Cellular

As vice president, sales operations and chief marketing officer, Ferber has positioned U.S. Cellular as one of the country's top wireless carriers by … more »

Peter Grundberg - Director Global Marketing, Underwriter Laboratories

Pete Grundberg is the Director of Global Marketing at Underwriters Laboratories with specific responsibility for the Power & Controls, Chemicals, Haza… more »

Brian P. Price - Executive Director-Online Center of Excellence, Verizon

Brian Price is Executive Director of Marketing for the Verizon Online Center of Excellence, a position he has held since 2005. He manages a team respo… more »

Howard Handler - Chief Marketing Officer, Virgin Mobile USA

Howard Handler joined Virgin Mobile USA as chief marketing officer in January 2003. In this role, Howard leads all of Virgin Mobile's branding,promoti… more »

Frank Rovekamp - Global CMO, Vodafone

Frank Rövekamp, Global Chief Marketing Officer, was appointed to this position and joined the Executive Committee on 1 May 2006. He joined Vodafo… more »

David Wheldon - Global Brand Director and CEO, Vodafone Ireland Marketing Limited

Before joining Vodafone, David has held senior positions on both sides of the marketing fence. Starting at Saatchi & Saatchi he then went to be the M… more »