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Books

Chief Customer Officer : Getting Past Lip Service to Passionate Action
Jeanne Bliss · more info »
Clued In: How to Keep Customers Coming Back Again and Again
Lewis Carbone · more info »
Consumer Behavior
Michael R. Solomon · more info »
Convergence Culture: Where Old and New Media Collide
Henry Jenkins · more info »
Creating and Delivering Totally Awesome Customer Experiences
Blaine W. Millet and Gary W. Millet · more info »
Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies
Peter C. Honebein and Roy F. Cammarano · more info »
Customer Experience Management: A Revolutionary Approach to Connecting with Your Customers
Bernd H. Schmitt · more info »
Engagement: Winning the Battle for Customer Hearts and Minds
· more info »
Handbook of CRM: Achieving Excellence through Customer Management: Achieving Excellence Through Customer Management
Adrian Payne · more info »
Making Meaning: How Successful Businesses Deliver Meaningful Customer Experiences
Steve Diller, Nathan Shedroff and Darrel Rhea · more info »
Managing the Customer Experience: A Measurement-Based Approach
Morri Wiburn · more info »
Managing the Customer Experience: Turning customers into advocates
Shaun Smith · more info »
Managing the Customer Experience: Turning customers into advocates (Financial Times Series)
Shaun Smith & Joe Wheeler · more info »
Revolutionize Your Customer Experience
Colin Shaw · more info »
Shift Happens: The New Age of Bank Marketing: How Changing Lifestyles And Customer Experience Are Challenging Bank Marketers
Nick Vaglio and Bruce Clapp · more info »
Strategies For Effective Customer Education
Peter C. Honebein · more info »
The Customer Relationship Management Survival Guide
Dick Lee · more info »
The DNA of Customer Experience: How Emotions Drive Value
Colin Shaw · more info »
The Loyalty Guide
· more info »
The Mobile Revolution: The Making of Mobile Services Worldwide
Dan Steinbock · more info »
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph Michelli · more info »
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
Joseph Michelli · more info »
What Customers Really Want: Bridging the Gap Between What Your Company Offers and What Your Clients Crave
Scott McKain · more info »
What's the Secret: To Providing a World-Class Customer Experience
John R. DiJulius · more info »
Real-Time Marketing for Business Growth: How to Use Social Media, Measure Marketing, and Create a Culture of Execution
Monique Reece · more info »
Building Great Customer Experiences
Colin Shaw and John Ivens · more info »
Chief Culture Officer: How to Create a Living, Breathing Corporation
Grant McCracken · more info »
The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy.
Adrian C. Ott · more info »
Winning with Customers: A Playbook for B2B
D. Keith Pigues & Jerry Alderman · more info »



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