Exceeding customer expectations through integrated experience management more »
Facts
Just In: 63% of U.S. consumers are comfortable communicating with their financial provider using technology (such as texting, email or video) instead of see… more»
Industry Insight
Crafting the Customer Experience For People Not Like You: How to Delight and Engage the Customers Yo
A "one-size fits all" approach to customer service is no longer viable. Businesses competing on service need to understand and …
Available from Amazon.
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Variance in the Social Brand Experience
New!
The impact of social media on the marketplace is undeniable, as consumers o…
Advisory Board
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Adrian Payne - Professor of Marketing, University of New South Wales, and Visiting Professor of Marketing, Cranfield School of Management, Cranfield University
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Alan D. Ferber - Vice President, Sales Operations and Chief Marketing Officer, U.S. Cellular
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Alexandra Ho - Vice President, Corporate Marketing, DOCOMO interTouch
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Featured Report
Variance in the Social Brand Experience The impact of social media on the marketplace is undeniable, as consumers of all ages are enthral… Report now available » |
 Report
Making Sense of Subscriber Complexity Managing the challenge of subscriber complexity and choice in communications and media markets no… More » |
 Report
Variance in The Tech Experience Combatting Computer Stress Syndrome Today’s digitally dependent consumers are incre… Download Now » |
Sponsorship Opportunities
Become part of the conversation around the latest customer experience initiatives.
Contact Bryan DeRose to learn how to get involved. |
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