Customer Experience Board

Exceeding customer expectations through integrated experience management more »

News & Events

Survey reveals woeful service from broadband big boys: eight out of 11 of the country's biggest ISPs scored 50% or less for customer satisfaction. more »

Industry Insight

Creating Do-It-Yourself Customers: How Great Customer Experiences Build Great Companies
Customer Experience Board Faculty Peter Honebein on why businesses must wrap their goods and services with performance-enhancing experiences. more »

CMO Sense-Ability Audit

New! Audit and Assess Organizational Sensitivity and Responsiveness to Customers, Competitors and Business Conditions

Expert Insight

	Llew Claasen - Vice President, Online Marketing and Products, Clickatell… bio »
	Adrian Payne - Professor of Marketing, University of New South Wales, and Visiting Professor of Marketing, Cranfiel… bio »
	Peter Grundberg - Director Global Marketing, Underwriter Laboratories… bio »
	Lisa Joy Rosner - Chief Marketing Officer, NetBase… bio »
	David Wheldon - Global Brand Director and CEO, Vodafone Ireland Marketing Limited… bio »
	David Wray - Co-Founder and COO , Global Digital Broadcast … bio »
	Amanda Jobbins - Vice President of Technology and Corporate Marketing, European Markets, Cisco… bio »
	Andrew Campling - General Manager, London and South East England, BT Group… bio »
	Graham Taylor - Senior Vice President of Marketing, TW Telecom… bio »
	Alan D. Ferber - Vice President, Sales Operations and Chief Marketing Officer, U.S. Cellular… bio »
	Mickey Brazeal - Professor of Marketing Communications , Roosevelt University… bio »
	Darrel Rhea - CEO, Cheskin Added Value… bio »
	Charles H. Patti, PhD - James M. Cox Professor of Customer Experience Management, Daniels College of Business/University of … bio »
	Stephen Denny - Consultant and Founder, Denny Marketing… bio »
	Kent Huffman - Chief Marketing Officer, BearCom… bio »
	Vance Williams LaVelle - Global Chief Marketing Officer, Avaya… bio »
	David Leichner - Chief Marketing Officer, BluePhoenix… bio »
	Will Hodgman - Executive Vice President for International, comScore, Inc.… bio »
	Douglas Campbell - Vice President, AMA TechTel … bio »
	Bernhard Schindlholzer - Founder & Editor, Customer Experience Labs… bio »
	Ken Man - Corporate Marketing Director, Comba Telecom… bio »
	Chris Yeh - VP Marketing , PBworks… bio »
	Joseph Michelli, Ph.D. - Chief Experience Officer, The Michelli Experience… bio »
	Mohit Agrawal - Telecom Professional - Blogger, TelecomCircle.com… bio »
	Michelle Batt - Director, Customer Lifecycle Management, NII Holdings, Inc. (formerly Nextel International) Reston, … bio »
	Robert Kämper - Senior Vice President Marketing Operations T-Home, Deutsche Telekom… bio »
	Frank Rovekamp - Global CMO, Vodafone… bio »
	Massimo Sangiovanni - Marketing Director, EMEA & Latin America, Motorola… bio »
	Stan Kurtas - Vice President, Marketing, MTS Allstream… bio »
	Dan Steinbock - Research Director of International Business , India, China and American Institute… bio »
	Detlef Spang - Managing Director, Sales & Marketing, Colt Telecommunications … bio »
	Kent Hellebust - Chief Marketing Officer, Telanetix Corporation… bio »
	Shep Hyken - Author, Moments of Magic and The Loyal Customer… bio »
	John Chapman - Senior Vice President of Marketing, PAETEC… bio »
	James G. Maxham III - Associate Professor of Commerce, University of Virginia… bio »
	Ian F. Chapman-Banks - Senior Vice President, Worldwide Sales and Marketing, Chartered Semiconductor Manufacturing… bio »
	Craig Forman - Chief Product Officer, Earthlink… bio »
	Howard Handler - Chief Marketing Officer, Virgin Mobile USA… bio »
	Lou Carbone - Founder and Chief Experience Officer, Experience Engineering; and Author, Clued In: How to Keep Cust… bio »
	Constance Porter, Ph.D. - Assistant Professor of Marketing, Mendoza College of Business, University of Notre Dame… bio »
	Lloyd Mathias - President & Chief Marketing Officer , Tata Teleservices Limited … bio »
	John Burbank - CMO, AOL… bio »
	Cor Dubois - Vice President. Corporate Marketing Organization, Alcatel-Lucent … bio »
	Toni Lee Rudnicki - Chief Marketing Officer, iDirect Technologies, Inc.… bio »
	Andrew Hanna - Senior Advisor, International Market Development, TRA Bahrain… bio »
	Simon Camerer - Group Executive Head of Marketing and Commercial Sales, Cell C… bio »
	Brian Sullivan - Managing Director, Customer Group, BSkyB… bio »
	Alexandra Ho - Vice President, Corporate Marketing, DOCOMO interTouch… bio »
	Peter C. Honebein, Ph.D. - PhD, Author, Creating Do-It-Yourself Customers and Strategies for Effective Customer Education… bio »
	Herbert Mittemayr - CMO Mobile Broadcast, Alcatel-Lucent… bio »
	June Chan - Regional Marketing Director, AT&T Asia Pacific Group… bio »
	John R. Patterson - Founder & President, Progressive Insights, Inc.… bio »
	Chip R. Bell - Senior Partner; Author of Author of Customer Loyalty Guaranteed: Create, Lead, and Sustain Remarkabl… bio »
	Richard Lee - Founcer and Principal, High-Yield Methods… bio »
	Cindy Humphrey - Vice President of Marketing , Qwest Business Markets Group… bio »
	Houston Spencer - Chief Marketing Officer, Alcatel-Lucent UK & Ireland… bio »
	Jeremy Foy - Channel Management, Tellabs… bio »
	Noah Chancellor - Senior Advisor, Saudi Telecom Company… bio »
	Francis Adanza - VP of Marketing & Alliances, eMOBUS… bio »
	Amanda Houlihan - Marketing Leader, Enterprise, ANZ & Emerging Markets, Nortel… bio »
	Michael Manzo - Chief Marketing Officer, OPENET… bio »
	Andrew Osterday - Director of Product Marketing , Premiere Global Services… bio »
	David J. Moore - VP of Business Development & Marketing, D&E Communications… bio »
	Paul Hartley - CMO, LGR Telecommunications Inc.… bio »
	Raymond Gerber - VP and CTO, Chordiant Software, Inc… bio »
	Michael R. Solomon, Ph.D - Professor of Marketing and Director of the Center for Consumer Research, Haub School of Business at … bio »
	John Frieslaar - CTO Key Accounts, Huawei Technologies (UK) CTO Office… bio »
	Anna Fieler - VP of Marketing , Tiny Prints… bio »
	Thomas Spreitzer - Chief Marketing Officer, T-Systems… bio »
	Brian P. Price - Executive Director-Online Center of Excellence, Verizon… bio »
	Patrick Mork - VP Marketing, GetJar … bio »
	Mark Quartermaine - Managing Director, BT Public Sector… bio »
	Bharathwaj Vasudevan - Chief Marketing Officer, 24/7 Customer… bio »
	Janet Roberts - Senior Vice President, Corporate Communications and Marketing, Syniverse… bio »
	James Kendrick - Founding Editor, jkOnTheRun… bio »
	Annica Kreider - Vice President of Marketing , McAlister's Deli … bio »
	Ricardo Sanfelice de Souza - Marketing & Products Director, GVT… bio »
	Jeanne Bliss - President, Customer Bliss… bio »
	Shaun Smith - Senior Partner, smith+co… bio »
	Danielle Dimatteo - Director, Customer Acquisition and Retention, Boingo Wireless… bio »
	Javier de Paz - Chief Marketing Officer, ONO… bio »
	Keao Caindec - Entrepreneur in Residence, Panorama Capital… bio »
	Jerry Adriano - Vice President of Customer Experience and Churn Root Cause, Sprint… bio »
	Kelly Owens St. Julian - Vice President of Customer Management, Boost Mobile… bio »
	Debbie Jo Severin - Vice President of Marketing, Covad Communications… bio »
	John Doyle - Director Emerging Market Develpoment, Cisco Systems… bio »
	Burak Ozan - VP Marketing and Strategy, Tel3… bio »
	Nick Vaglio - Executive Vice President, MarketMatch… bio »
	Peter Clark - Co-editor, The Wise Marketer… bio »
	Paul Neary - Global Segment Marketing Director , AT&T… bio »
	Sampson Lee - Founder, G-CEM… bio »
	Katherine Durham - Vice President of Marketing, Imaging & Printing Group, Americas, Hewlett-Packard Company … bio »


Using Always-On Listening and Feedback Systems to Improve Customer Advocacy and Experience Report now available »	Leading Loyalty: Feeling the Love From The Loyalty Clubs The new report captures the insights of over 700 global consumers and 600 senior global marketers. more »	RESOURCES The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience See More Resources »	Become a Member As a member you will enjoy unlimited access to our Think Tank - a resource center for the latest news, blogs, whitepapers, forums and other top-of-mind discussion points.